Frequently Asked Questions
Everything you need to know about your Mendi shopping experience.
How can I track my order?
Once your order ships, you will receive an email with a tracking link. You can also track your package directly through your Mendi.io account dashboard.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
Do you ship internationally?
Yes, Mendi.io ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I know which size to choose?
Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your materials sustainably sourced?
Sustainability is at the heart of Mendi. We use organic cotton, recycled polyester, and eco-friendly dyes to ensure our fashion has a minimal environmental footprint.